Jay Leno
Mistakes are inevitable. How you respond is what defines you. Use the apology opportunity to reinforce your core values.
If you do it right, you’ll create a stronger bond with your community, one that will earn you the benefit of the doubt the next time you screw up.
Do it wrong and you may just lose your job.
Posts
No comments:
Post a Comment
You are not entitled to your opinion. You are entitled to your informed opinion. No one is entitled to be ignorant.
Harlan Ellison