I've never seen a company or institution with unhappy employees and happy customers. Employees are assets, not expenses, yet many executives think they should be investing in equipment maintenance but not people maintenance. Among the worst offenders are banks, newspapers, and airlines. Apparently, Qantas would rather close its operation, ground its fleet, and inconvenience tens of thousands of customers than try to resolve its people issues. TWA, Eastern, and others were all driven out of business by horrible management-labor relationships. Neither unions nor management are always right or always wrong, but when you decide to take your ball and leave the playground you are a child, not an adult.
Alan Weiss
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You are not entitled to your opinion. You are entitled to your informed opinion. No one is entitled to be ignorant.
Harlan Ellison